Frequently Asked Questions
Frequently Asked Questions
Shipping
• Q: What shipping options do you offer?
◦ A: We offer standard and express shipping. Most orders are processed in 1-2 business days.
• Q: Do you ship internationally?
◦ A: Yes, we ship worldwide. Delivery times and costs depend on the destination.
• Q: How long will my order take to arrive?
◦ A: Domestic orders take 3-5 business days, while international orders vary by location.
• Q: Can I track my order?
◦ A: Yes, a tracking number will be sent once your order ships.
Returns & Exchanges
• Q: What is your return policy?
◦ A: You can return items within 30 days of purchase for a refund or exchange. Items must be in original condition.
• Q: How do I start a return or exchange?
◦ A: Contact us via email with your order number, and we will guide you through the process.
Product Information
• Q: What materials do you use?
◦ A: Our jewelry is crafted from high quality brass plated with contents of real gold, and natural gemstones.
Product Care
• Q: How should I care for my jewelry?
◦ A: Store jewelry in a dry place, avoid contact with chemicals, and clean with a soft cloth.
Payments
• Q: What payment methods do you accept?
◦ A: We accept all major credit cards, PayPal, Apple Pay, and Google Pay.
Order Issues
• Q: I never received my order. What should I do?
◦ A: Please contact us if your order is lost or delayed, and we’ll assist you.
• Q: Can I change or cancel my order?
◦ A: Once an order is placed, we cannot cancel or modify it.
• Q: Can I change my shipping address after placing the order?
◦ A: If your order hasn’t been processed yet, contact us immediately via email to update your address.
Gifting
• Q: Can my order be gift-wrapped?
◦ A: We do not currently offer gift wrapping services, but all items come in elegant packaging.
Promotions & Discounts
• Q: Can I combine multiple discounts or offers?
◦ A: Only one discount code can be used per order, but you can combine it with free shipping if eligible.
Referral Program
• Q: How does your referral program work?
◦ A: Refer a friend and both of you receive 15% off your next purchase once your friend completes their first order.