Shipping and Return

Shipping Information

• Processing Time
  Orders are typically processed and shipped within 1-3 business days (excluding weekends and holidays) from the date the order is placed.
  
  
• Shipping Methods
  We offer various shipping options during checkout, allowing you to choose the one that best suits your needs.  Shipping rates are calculated based on the destination and weight of your order.
  
  
• Domestic Shipping (Within United States)
• Standard Shipping - Estimated delivery within 3-7 business days.
• Express Shipping - Estimated delivery within 1-3 business days.
  
  
• International Shipping
  International orders are welcome, and shipping rates will vary depending on your location.  Estimated delivery times may vary depending on customs clearance in your country.
  
  
• Tracking Your Order:
  Once your order is shipped, you will receive a tracking number via email to monitor your package's progress.
  
  
• Customs and Duties (For International Orders)
  Please note that any customs duties or import taxes are the responsibility of the recipient. We cannot predict or control these charges, so we recommend checking with your local customs office for information on potential fees.
  
  
• Lost or Delayed Shipments
  While we strive to provide reliable shipping services, we cannot be held responsible for delays caused by the shipping carrier or issues related to customs clearance. If your order is significantly delayed or goes missing, please contact us, and we will assist you in resolving the issue.

 

Return and Exchange Policy

• Your Satisfaction is Our Priority
  We take great pride in the quality and craftsmanship of our jewelry. If for any reason you are not satisfied with your purchase, please contact us within 30 days of receiving your order, and we will work with you to address any concerns.
  
  
• Eligibility for Returns
  To be eligible for a return or exchange, the item must be unused, in its original packaging, and in the same condition as when it was received.  Personalized and custom-made items may not be eligible for returns unless they are defective or damaged upon arrival.
  
  
• Return Process
  Contact our customer support team at [your email address] to initiate the return process. Please provide your order number and a detailed explanation of the reason for the return.  We will provide you with a return authorization and instructions for sending the item back to us.
  
  
• Return Shipping
  Customers are responsible for the cost of return shipping unless the item is defective or arrived damaged. We recommend using a trackable and insured shipping method to ensure the safe return of the item.
  
  
• Refund or Exchange
  Upon receiving the returned item, we will inspect it to ensure it meets our return eligibility criteria.  If eligible, you may choose to receive a refund to your original payment method or opt for an exchange for a different item of equal value.
  
  
• Refund Processing Time
  Refunds are typically processed within 5-10 business days after we receive the returned item. Please note that it may take additional time for the refund to reflect in your account, depending on your payment method and financial institution.

 

Thank you for shopping with us. If you have any questions or need assistance with your order, please don't hesitate to contact our customer support team at [your email address]. Your satisfaction is our priority, and we are here to help make your shopping experience enjoyable and hassle-free.